Water and Sewer Billing

Water bills are mailed on the 5th of every odd month and due on the 5th of every even month, as shown on the table below.  If the 5th falls on a weekend or holiday, the bill will be due the following business day.  A 10% penalty is applied to the outstanding balance on the 6th of the month the bills are due.  Payments are accepted in the form of cash, check, credit cards, or money order.  We also accept payment on our website.   When paying by check or money order, please make payable to the Town of Grottoes.  There is a $30.00 charge for returned checks.


Bills Mailed:               Bill Due By:

January 5                    February 5

March 5                       April 5

May 5                          June 5

July 5                          August 5

September 5                October 5

November 5                December 5


The day after bills are due, a final notice will be mailed to all customers with an outstanding balance.  This notice will provide a disconnection date and time.  If full payment is not received by the given date, services will be disconnected.  A reconnection fee will be due in addition to any remaining balance in order to restore your services.  Reconnection fees are $30.00 during regular business hours and $60.00 during non-business and holiday hours.



Trash Collection Fees

Curbside trash services are also included in the bi-monthly water bill. As of July 1, 2018 the rate is $26.50 per billing cycle. In return for this fee, Grottoes citizens receive a weekly trash collection.  Services provided by Waste Management and a can is provided to each residence. Each household can receive an additional can for $1.00 more per month/ $2.00 per billing cycle. All Residents are required to have this service.


New Service Connections

Connection Fees

To receive new Town water and/or sewer services, the property owner is responsible to pay the connection fees.  Paying the connection fees establishes the property owner's rights to connect onto the Town's water and/or sewer system.  The connection fees are as follows:


  •  $3,000 for residential water connections
  •  $3,000 for residential sewer connections
  •  $3,500 for commercial water connections
  •  $3,500 for commercial sewer connections


Additional Costs

The property owner is responsible for installing the service lines from the Town's main line to the building that will receive the water and/or sewer service.  The property owner is also responsible for installing a septic tank for sewer and a water meter box with setter for water.  Usually these tasks are preformed by an independent contractor, licensed by the state to perform such tasks.  The property owner will hire the contractor of their choosing and make the arrangements to pay their fees.


To begin the process of receiving new Town water and/or sewer services and for water and sewer standards and specifications, please contact the Town Hall.



Water and Sewer Rates

The table below reflects our current rates.  All rates are per 1000 gallons with the minimum billing being 2000 gallons.  Each budget year there is a cost-of-living increase for water and sewer rates.


Gallons Used:               Water:                             Sewer:

0-2000                          $20.63                              $47.53

Above 2000                  $2.01 per 1000 gal.           $3.75 per 1000 gal.


Turning on Water Service

To establish water service in a new name for an existing water and sewer connection, please contact the Town Office.  An Application for Water & Sewer Account must be completed and a deposit in the amount of $75.00 must be paid prior to the Town turning on the water service.  This must be done in person and a photo ID must be presented to a Town official.  Deposit payments are accepted in the form of cash, check or money order.  Currently, we accept debit or credit cards for utility payments only.  Please visit our website to set up your account. Utility payments may also be made by calling 1-833-266-8326.  Convenience fees apply to online and phone payments. When paying by check or money order, please make payable to the Town of Grottoes.  There is a $30.00 charge for returned checks.


The deposit will be held on each account until services are terminated.  Upon termination, the deposit will be applied towards the final billing and any overage will be refunded.  A forwarding address is required to receive a refund.


Click to download the Application for Water & Sewer Account.

Town of Grottoes, Virginia

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